Returns Policy

This Returns Policy applies to all purchases made on our website. This Returns Policy is incorporated by reference into our Terms and Conditions. Any capitalised terms not defined in this Returns Policy are defined in the Terms. By accessing or using our services, you agree to comply with all the Terms, including this Returns Policy. If any terms in this Returns Policy are unclear, please refer to our full Terms and Conditions.

1. Change of Mind

We understand that returning an item can be disappointing, so we've made the process as easy as possible. If you change your mind about an item, we may offer store credit or a refund, provided that:

· The request is made within 21 days of delivery for a refund;

· You provide valid proof of purchase (if requested by us);

· The merchandise is in saleable condition (i.e., unworn, unused, with all original packaging or tags attached, and the product's seal is intact);

· The item is not listed as an Excluded Product as detailed below.

Excluded Products
The following items cannot be returned or exchanged unless in accordance with UK Consumer Law:

· Items that cannot be returned due to hygiene reasons;

· Used or washed items;

· Items marked as "final sale" (meaning they cannot be further discounted);

· Any other products explicitly marked by us as non-returnable.

2. Faulty/Defective Product

If an item is faulty, incorrectly described, or otherwise not in line with UK Consumer Law, we will fulfil our legal obligations, which may include offering a refund, replacement, or repair, provided you follow the process outlined in our Help Centre.

If you believe an item is faulty, you will need to submit a return request via our Returns Portal and select "Faulty" as the reason. You may be asked to upload clear images of the damage or defect to assist us in assessing the issue. In some cases, we may request additional information to process your return.

If the product is confirmed to be faulty, we will provide a replacement, refund, or store credit for the faulty item (as per your preference). We will cover the cost of returning the faulty item, and further instructions will be provided. In certain circumstances, you may be asked to dispose of the faulty item, in which case we will provide disposal instructions.

Please note that if the item is out of stock, we may not be able to offer a replacement or exchange.

3. Return Refund Methods

Store Credit
If you are entitled to store credit, the credit will be applied to your Mozainc account.
Please allow up to 48 hours from the date we receive your returned items for store credit to be applied.
Store credits are valid for 12 months and will expire after this period.
Once applied, store credits are non-refundable.
You can check your store credit balance by logging into your account. You will also have the option to use your store credit during checkout.

Refunds
If you are entitled to a refund, it will be issued to the original payment method used for the purchase.
For credit or debit card purchases, the refund will be processed back to the original card.
Please note that processing refunds can take up to 7 business days, depending on the payment provider’s processing times.

4. Consumer Guarantees

This policy does not replace or exclude any rights you may have under UK Consumer Law.

If you believe the item purchased from us is faulty or defective, you may have rights under UK Consumer Law. In the case of a major failure with the item, you may choose a refund, exchange, repair, or compensation for any reasonably foreseeable loss or damage. If the item fails to meet acceptable quality but does not amount to a major failure, you are entitled to have the item repaired or replaced. We cannot provide a refund, exchange, or repair if the item has been damaged through misuse.

Certain legislation, including the UK Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), may grant you additional rights, warranties, guarantees, and remedies which cannot be excluded, limited, or modified. Our liability is governed solely by the ACL, this policy, and the terms and conditions outlined on our website.

5. Amendments

This policy may be amended from time to time without notice. Any purchases made following such amendments will be considered as acceptance of the changes. We recommend checking our current Terms and Conditions before making any purchase. Our agents, employees, or third parties do not have the authority to amend this policy or our Terms and Conditions.

6. Contact Us

If you have any inquiries regarding your return or our Returns Policy, please feel free to get in touch with us. For any further issues, you can contact our customer service team via email at:
Email: hello@mozainc.com